Social Influence – A Prime Driver of Workplace Safety

Social InfluenceWe are influenced by the actions of others more than we may care to admit. Many researchers have confirmed that social influence has a powerful effect on our decisions.

We experience many forms of social influence, although we probably don’t think about it.  Perhaps you purchased something after hearing about it from a friend or family member.  Or you may have joined an organization or club because someone you know is one of the members.  Throughout our lives, we have been powerfully persuaded or casually nudged thousands of times to make a decision or take an action because of social influence.

Indeed, the authors of Influencer contend that there are six sources of influence.  They refer to one of these influences as social motivation (although most of us think of this as peer pressure).

Let’s review a recent study by Pedro Gardette of Stanford that supports this concept. He wanted to measure the effect of social influence on the purchasing patterns of airline passengers. Continue reading

Dear Supervisor – Do you expect me to be injured?

Safety Expectations

Image courtesy of Atlantic Training

One of my summer jobs was working at a busy warehouse, filling wooden pallets with various orders of canned fruit or juice products. Forklifts then loaded the pallets on a trailer for shipping.

I remember the day I filled out the employment application.  The job was on second shift.  It was hard to find anyone who wanted to work these hours, so I was hired.  The woman from human resources asked me if I could start working the same night.  I showed up 30 minutes before my shift for orientation.  While I don’t recall everything that was said, the supervisor’s safety expectations were memorable.  The speech from Lyle went something like this:

“Most of these guys have been working here for more than 15 years.  So ask them anything you want to know.  The work isn’t that hard, but you can expect to get a few minor injuries before the summer is over.  Nothing serious – maybe a gash from a box cutter or a sore toe from a case that is dropped accidentally. No open-toed shoes, by the way.  There’s a first aid kit in the break room.  If you need something more than a bandage or ointment, come see me.  Now look, the number one thing you need to remember is that those guys running the forklifts are moving fast.  The sooner we get these trucks loaded, the more time we all have at the end of the shift to relax.  So stay clear of them at all times. They have the right-of-way in the aisles.  Any questions?”

What questions would an 18-year-old ask?  I had none.

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Safety Conversations: Preventive or Diagnostic Care?

stethoscopeFamily doctor visits usually have one of two purposes: either you are having a routine check-up to make sure that everything is okay with your health (preventive care) or you have an illness and your doctor wants to find the cause (diagnostic care).  We can use health care as a metaphor to consider the approaches that we take when having a safety conversation.

A doctor who is diagnosing an illness or disease relies upon a series of questions and tests.  If she suspects heart disease, for example, she may inquire about the patient’s smoking, eating, and exercise habits.  She will also want to understand the patient’s family health history.  These provide clues that may support her initial diagnosis, which can be confirmed with further testing.

Using this analogy, many supervisors and managers focus on providing diagnostic services when it comes to safety.  After someone has an injury, they ask a series of diagnostic questions, aimed at determining why the injury occurred.  What were the factors that may have contributed to the injury? Did they have a history of other injuries? Did they make choices that increased their risk of injury? Continue reading

Are you good at multitasking? Think again!

Multitasking“Raise your hand if you believe that you are pretty good at multitasking”.

When I present this challenge to a group, typically about half of the people in the room respond by lifting their arms in the air.  Then we have a discussion about what multitasking is and why NO ONE has this “skill.”  We also use a simple exercise that demonstrates what is really happening with our brains when we attempt to take on two cognitive tasks at the same time (more about this exercise later).

Dave Crenshaw has blogged and written extensively about multitasking.  His premise is that this phenomenon simply does not exist.  In fact, he calls it a myth.

If you are one of those persons who raised your hand, perhaps you are thinking, “I’ve been juggling many things for a long time and I think I’ve been pretty successful in doing so.  What do you mean there is no such thing as multitasking?”

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Think Quick! Can you work faster AND safer?

 “You can observe a lot just by watching”

Yogi Berra

faster and saferOne of the foundational Lean tools is QCO (quick changeover), which is also sometimes referred to as SMED (single minute exchange of die).  SMED includes a set of techniques that make it possible to perform equipment set-up and changeover operations in less than 10 minutes.  Not every changeover can be completed in this amount of time.  However, any operation would benefit from using this Lean tool if there is a requirement for:

  • a change in “lot” types
  • a process or set-up change

For this discussion, I will use the term QCO as being interchangeable with SMED. Most of the time, the opportunity for implementing QCO in a process is driven by the need for greater flexibility, quicker delivery, better quality, or higher productivity.  These are indeed significant benefits that are realized –  because this approach identifies and removes some of the eight sources of waste.  But there is an equally significant benefit to assessing a process and implementing QCO: the resulting process changes often make setups simpler & easier – and therefore faster and safer. The following case studies demonstrate how using QCO principles can lead to work which is not only completed in less time, but is also safer. Continue reading

Why is personal change so hard? Consider the Endowment Effect

Humans are complicated.  While some of our base emotions and behaviors are easy to understand, there are times when we appear to make irrational decisions when faced with personal change.  For example, behavioral economists have identified a specific instance when we apparently place a very different value on something depending upon whether we own it or not.  Consider the following scenario.

Spersonal change, workplace, designuppose that a team performed an analysis on the layout of a work area.  The team concluded that a significant amount of waste of motion and waste of transportation would be removed if the work stations in the cell are re-arranged.  With a proposed new floor layout, each of the operators would walk shorter distances as they moved among the stations.  It would make it easier for them to accomplish their work each day. The location of the new work stations would be comparable in every way to the existing work stations – tools, space, lighting, climate, proximity to the work. This sounds like a positive outcome for everyone!

However, when the proposed plan is shared with the crew, it is met with surprising resistance by some of the operators.  This would seem to be an illogical decision.  These operators would rather walk further (and therefore work harder) than accept these minor personal changes to their work flow!  How can this be?

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